happyjili Privacy Policy

1. Introduction

happyjili ("happyjili," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the happyjili online gaming platform at happyjili.one (the "Platform"). This Privacy Policy ("Policy") explains how we collect, use, store, share, and protect your personal information when you access or use the Platform.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the data handling standards prescribed by the Philippine Amusement and Gaming Corporation (PAGCOR) for licensed online gaming operators.

By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

2. Data We Collect

happyjili collects personal data that you provide directly, data generated through your use of the Platform, and data received from third parties where permitted by law. The categories of data we collect include:

• Identity Data: Full name, date of birth, gender, and government-issued identification number (e.g., Philippine passport, SSS ID, UMID, or driver's license number).
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code).
• Account Data: Username, encrypted password, account preferences, and communication settings.
• Financial Data: Payment method details (e.g., GCash account reference, PayMaya reference, BPI/BDO/Metrobank account details), deposit and withdrawal history, and transaction records. Note: happyjili does not store full bank account numbers or card numbers on its servers.
• Gaming Data: Game history, wagering activity, session duration, win/loss records, and bonus usage.
• Technical Data: IP address, device type, browser type and version, operating system, and session identifiers.
• Usage Data: Pages visited, features used, click patterns, and time spent on the Platform.
• Communications Data: Records of your correspondence with happyjili's customer support team, including chat logs and email exchanges.

Where happyjili is required to verify your identity under its Know Your Customer (KYC) obligations, we may also collect copies of government-issued identification documents and proof of address.

3. How We Use Your Data

happyjili uses your personal data for the following purposes:

• To create and manage your happyjili account and verify your identity.
• To process deposits, withdrawals, and other financial transactions.
• To provide access to games, promotions, and other Platform features.
• To comply with our KYC, anti-money laundering (AML), and counter-terrorism financing (CTF) obligations under Philippine law and PAGCOR regulations.
• To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct.
• To enforce our Terms and Conditions and other applicable policies.
• To provide customer support and respond to your enquiries.
• To send you transactional communications (e.g., deposit confirmations, withdrawal notifications, and security alerts).
• To send you marketing communications about promotions and new features, where you have consented to receive such communications.
• To analyse usage patterns and improve the Platform's performance, features, and user experience.
• To comply with applicable laws, regulations, and orders from regulatory authorities or courts.

4. Legal Basis for Processing

happyjili processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to operate your account and provide gaming services).
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including PAGCOR licensing conditions, AML/CTF obligations, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for happyjili's legitimate interests, including fraud prevention, platform security, and business analytics, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, processing is based on your explicit consent, which you may withdraw at any time.

5. Sharing Your Data

happyjili does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your financial transactions.
• Identity Verification Providers: Third-party KYC and AML screening services used to verify your identity and comply with regulatory obligations.
• Game Providers: Software providers whose games are available on the Platform, to the extent necessary to deliver game services.
• Regulatory Authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law or regulation.
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required by a valid legal order or is necessary to prevent or investigate criminal activity.
• Professional Advisers: Legal, accounting, and auditing firms engaged by happyjili, subject to professional confidentiality obligations.

All third parties with whom happyjili shares personal data are required to handle that data in accordance with applicable privacy laws and to implement appropriate security measures.

6. Cookies & Tracking Technologies

happyjili uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function. These cannot be disabled without affecting core functionality (e.g., session management, login state).
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use the Platform, helping us identify areas for improvement.
• Preference Cookies: Used to remember your settings and preferences (e.g., language, display options).
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your explicit consent.

You can manage your cookie preferences through your browser settings or through the cookie preference centre in your happyjili account. Please note that disabling certain cookies may affect the functionality of the Platform.

7. Data Security

happyjili implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest, including financial records and identity documents.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing.
• Multi-factor authentication for administrative access to systems containing personal data.
• Incident response procedures to detect, contain, and notify affected parties of any data breach in accordance with the Data Privacy Act.

While happyjili takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying happyjili immediately if you suspect any unauthorised access to your account.

8. Data Retention

happyjili retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing conditions and Philippine AML regulations.
• KYC documentation is retained for the period required by the Anti-Money Laundering Act and its implementing rules.
• Customer support communications are retained for three (3) years from the date of the last interaction.
• Marketing consent records are retained for the duration of your consent and for a reasonable period thereafter as evidence of that consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with happyjili's data disposal procedures.

9. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by happyjili:

• Right to be Informed: The right to know what personal data happyjili collects and how it is used.
• Right of Access: The right to request a copy of the personal data happyjili holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to happyjili's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact happyjili's Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days.

10. Children & Minors

The happyjili Platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations and Philippine law. happyjili does not knowingly collect personal data from individuals under the age of 21.

If happyjili discovers that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all balances will be forfeited, and the personal data will be deleted as soon as practicable. If you believe that a minor has registered on the Platform, please notify us immediately at [email protected].

11. Third-Party Links

The happyjili Platform may contain references to third-party services (such as payment providers). happyjili is not responsible for the privacy practices of any third-party service. We encourage you to review the privacy policies of any third-party services you use in connection with your happyjili account.

12. Changes to This Policy

happyjili reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via the email address associated with their account and/or by posting a prominent notice on the Platform prior to the changes taking effect.

The revised Policy will be effective immediately upon posting unless a later effective date is specified. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how happyjili protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact happyjili's Data Protection Officer:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: We aim to respond to all data privacy requests within 30 days

If you are not satisfied with happyjili's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which oversees compliance with the Data Privacy Act of 2012.